300 calls a day, threats, workplace visits: Inside India's toxic loan recovery system

According to India Today (19 August 2026), 300 calls a day, threats, workplace visits: Inside India's toxic loan recovery system — read the source report.

The Reserve Bank of India's Fair Practices Code and Digital Lending Directions bar recovery contact outside 8 a.m. to 7 p.m., bar contact with an employer, family or references, and bar abuse, threats and public shaming. The regulated entity remains accountable for the agents acting for it.

What a borrower can do

• RBI Sachet — sachet.rbi.org.in — to report a lender or an unlawful lending practice.
• RBI Complaint Management System — cms.rbi.org.in — the Ombudsman, after raising the complaint with the lender's grievance officer and allowing 30 days.
• National Cyber Crime Reporting Portal — cybercrime.gov.in — or 1930 — for threats, blackmail or misuse of your phone data.
• Free government legal aid — NALSA and your State and District Legal Services Authorities.

Check the lender yourself. Search the company name that appears in your loan agreement on the RBI's own register of NBFCs, and read how to check a loan app in two minutes and how to report one.

If the pressure has become unbearable, please talk to someone today — Tele-MANAS is free and open around the clock on 14416, and KIRAN on 1800-599-0019. Being unable to repay a loan is a civil matter; you cannot be jailed for it.

Right of reply: any company named here may respond, or ask for a factual correction, by writing to grievance@loantrap.org. Where we are wrong we will correct or remove the statement and publish the correction with equal prominence within 7 days.